Client terms
Cancellations, rescheduling, and refunds
Refund rules for Byte Craftpoint consultations and document reviews concerning migration to Germany.
Last updated: 15 August 2026
Before work begins
You may cancel a booked consultation by email. A cancellation received at least 48 hours before the scheduled start is eligible for a full refund. A request inside 48 hours is eligible for a 50% refund because the appointment time has been reserved. Statutory consumer withdrawal rights remain unaffected; if you expressly ask us to begin during a withdrawal period, you may owe the proportion already performed.
Rescheduling and no-shows
One rescheduling request made at least 24 hours before the appointment is free. Later changes may incur a €45 administration fee. If you do not attend and provide no notice, the session fee is non-refundable. We wait 15 minutes and try the contact details supplied. Serious illness, bereavement, or comparable exceptional events are considered individually and may justify a fee-free change.
Reviews and work already started
A document review can be cancelled for a full refund before we begin. Once research or review starts, we deduct the fair value of completed work and refund the balance. No refund is available after written feedback has been delivered, except where the service materially fails to match the agreed scope. Purchased translations, government fees, legal referrals, and other third-party costs are not part of our service and cannot be refunded by us. We do not normally purchase materials for clients; any exceptional approved cost is non-refundable once committed.
If we cancel
If we cannot provide the engagement, choose a full refund or an agreed new date. If technical failure prevents a remote session, we first offer a prompt reschedule; a refund remains available if that replacement is unsuitable.
How to request a refund
Email info@byte-craftpoint.digital with your name, invoice number, engagement, appointment date, reason, and preferred resolution. We acknowledge requests within two business days and decide them normally within five. Approved refunds return through the original payment method within 10 business days; bank processing can take longer. No refund depends on whether an authority approves an application, because decisions are outside our control.